Étonner Royale is a well established
online gift store that enables individual to shop for the highest quality of
gift items of all kinds through our platform for different purposes and to
provide our customers with exceptional service delivery. 
Unilever Nigeria Plc is seeking to fill the vacant position of Customer Service Operations MIS Supervisor.Current Job Vacancy at Stanbic IBTC Bank: Consultant Customer Information Idejo,Lagos
JOB ID: 6518
CONSULTANT CUSTOMER INFORMATION (IDJO,LAGOS)
LOCATION: Nigeria – Lagos
DIVISION: Personal and Business Banking
jobs in Nigeria CATEGORY: Customer Relationship Management
EMPLOYMENT TYPE: Full Time – Permanent
SHIFT: No
REGULATORY APPROVAL:Yes
jobs in Nigeria Description
DUTIES:
Customer service
• Create a service-orientated environment in the banking hall.
• Greet customers on arrival and direct to their appropriate point of service.
• Ensure that customers waiting for assistance are attended to promptly.
• Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants.
• Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels.
• Be alert to any irate or unhappy customers and intervene promptly.
• Ensure that the correct and current merchandising is displayed.
• Destroy or file obsolete merchandising.
• Ensure that the correct message is displayed on the digital electric walkman.
• Ensure that all writing slopes contain adequate stationery and pens.
• Assist customers with cheque deposits when necessary.
• Ensure that “Duty of Care” requirements are adhered to.
Maintenance of professional image
• Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints.
• Ensure that no hand-written signs or notices are attached to the bullet-proof glass.
• Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass.
• Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day.
• Ensure that the queue stanchion poles are properly aligned and in good repair.
• Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced.
• Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.
Reactive Selling
• Identify cross-selling and migration opportunities and sell products/services actively.
• Participate in tactical sales/ marketing activities as required.
Person specification
The candidate must be intelligent, friendly, emotionally balanced, articulate, hardworking, optimistic with a positive attitude, takes responsibility, can work effectively under pressure.
Job Description:
Core responsibilities include but not limited to:
• Maintaining the ambience of the Front Office
• Documenting all correspondences coming in and going out of the office
• Attending courteously and professionally to all visitors, clients and vendors that come into the office and ensure that the appropriate people see them within the shortest possible time
• Recording and relay to the right persons, all calls, visits and inquiries via telephone, online chat and/or physical appearance
• Engaging in marketing drive for the company and generate income
Qualification
Must be a BSc degree holder in Humanities or related discipline preferably in English Language, Coomunication & language Arts from a reputable Higher Institution with a minimum of second class lower division. Ability to speak a foreign language is an added.
Experience
Minimum of two (2) years post NYSC work experience. Experience in the banking sector/ financial services sector for a related function is an added advantage.
Applicants should mail CV saved with full names to: merecruitment85@yahoo.com with the position applied for as the subject of mail not later than 8th March 2011 (applications not complying with this instruction shall be disqualified)
Only shortlisted candidate will be contacted
